Booking info & FAQs

Everything you need to know ahead of your visit

Our friendly and helpful Box Office team are on hand throughout the week to assist you with your booking in person and on the phone.

The team will also be able to offer advice on seating or access requirements, and answer any other questions you might have. You can also book online 24 hours a day, 7 days a week.

Box Office Opening Times:

In person enquiries:
Monday to Saturday, 10am – 8pm (6pm on non-show days)

Telephone enquiries:
Monday to Saturday, 12pm – 8pm (6pm on non-show days)

Sunday and Bank Holiday opening times vary depending on the time of year and productions being staged. Please check on our Social channels for updates.

Get in touch with our Box Office by phoning us on 0116 242 3595 or emailing tickets@curvetheatre.co.uk

Our Café sells a selection of cold food and snacks, which we do permit into the auditoria for most productions. Drinks must be in a plastic glass or bottle, and hot drinks must have a lid on. Where there are restrictions for a particular show, customers will be notified by signage on the doors to your seats. Unfortunately, hot food is not permitted at any time to ensure that you do not disturb the performers or other customers.

We recommend arriving at least 20 minutes before the performance start time to ensure you have a comfortable journey through the venue. Doors will usually open about half an hour before the performance start time to allow customers time to find their seats before the lights go down.

While we do not want you to miss any of the performance there maybe restrictions on when or if you can enter a performance once the lights have gone down. Allowing customers to enter during the performance is not only disruptive for the performers as the light and sound of the foyer areas spills into the space, but finding and accessing your seat can be very disruptive for other customers and potentially hazardous for you. Where possible, we try to find alternative seating until an interval, or if there is not an appropriate moment, you may need to remain in the foyer and watch a monitor displaying the performance instead.

All customers regardless of age require a ticket to enter the auditoria at any time to ensure that we do not exceed capacity for a performance, so children will not be permitted to sit on your lap. Please speak to the Box Office team to check if £2 infant tickets are available for a performance and to book. A limited number of booster seats are available from the front of house team should you need them, however, we strongly recommend trying your seat first as the seating at Curve is very well spaced and the rake, particularly in the Studio is deep enough for children to be able to see without restriction.

If you have forgotten your username, you will need to contact the Box Office. We recommend that you use your email address as your username. To receive a new password please click the ‘Forgotten your password?’ link on the My Account page. You should then be emailed a new password, which you can use to access your account. If you have not received this email within 15 minutes, please check your spam or junk mail folder. If after checking you have still not received it, please contact the Box Office.

If you are seeing this message, it means that the user name you are trying to use is already assigned to another account. If you are unable to create an online account, please contact the Box Office. When creating a new online account, we recommend that you use your email address as your user name.

All tickets are non-refundable once purchased; an exchange or re-sale may be offered 24 hours prior to the event. Tickets can only be exchanged for a seat of the same value (or higher, upon payment of the difference in value by you) for later performances of the same production. All exchanges and re-sales of tickets will incur a £1 per ticket administration fee. Exchanges must be made for the same run of the show you were originally going to attend. Please contact the Box Office to arrange your exchange or re-sale.

There are several possible reasons that you may not have received an email. Please check you spam or junk mail folder in the first instance, as your tickets may be in there. If your tickets are in your spam or junk mail folder, you can save the Curve email address to your Safe Sender List. This will then stop future emails going to your spam or junk mail. Occasionally there can be a delay in receiving emails; we recommend that you wait 24 hours before contacting the Box Office. If you have not received an email confirmation within 24 hours or there is no pdf file attached, please contact the Box Office. We recommend that you have access to your emails during the call as we may ask you to check that the email has been received.

You do not necessarily need to print your Print At Home tickets, however, you can print them if you would like to. If you do not print them, you can show them as an e-ticket to gain access to the auditorium. To do this, please make sure you have access to the PDF attachment that should be attached to your booking confirmation email.

If you haven’t received your tickets after 7 working days of ordering them, please contact the Box Office. However, please do allow a few extra days if there has just been a Bank Holiday. When contacting the Box Office, please have your order reference number or the name and details that the tickets were booked under to hand.

These can be redeemed online or via our Box Office, either by telephone or in person. To redeem them online, simply add the ticket(s) for the performance(s) you wish to book to the basket, click on the Theatre Tokens link at the bottom of the basket page and follow the step-by-step instructions in a separate exchange portal. Once confirmed, the chosen value of your Theatre Token(s) will be exchanged for a Curve Theatre Gift Voucher, which will be sent to you via a chosen email address. Once you have this, return to the basket on the Curve website and follow the instructions via the checkout to redeem that gift voucher via the sent code. This will then deduct that value of the ticket(s) you are purchasing. To redeem via the Box Office, please see further information on opening times.

We are delighted to offer discount pricing on many of our shows for selected concessions, enabling even more people to come and see the work on our stages. This includes discounts 15% off tickets via our Loyalty Pass, and discounted rates for Under 16s, groups, schools and for preview performances. Please check the individual show page to see which offers are available.

All available discounts for a performance are listed on each individual show page, which is the page before you select your performance. All available discounts will also appear when selecting your seats via the seating plan or the ‘Best Available’ option online. Discounts maybe removed at any time and are subject to availability. For further information, please see our Terms and Conditions.

Yes, any person regardless of their age will need to have a valid ticket to enter a performance. Children under 2 years are eligible for a £2 infant ticket on selected performances. To check if Infant tickets are available for a performance and to book, please contact the Box Office. Age recommendations vary from show to show, please see the individual show pages for details. Please note that depending on the type of performance children may not always be permitted.

Currently wheelchair user spaces can only be booked via our Box Office. Our Box Office team can be contacted by telephone on 0116 242 3595, or by e-mail on access@curvetheatre.co.uk. If you would like more information regarding Access at Curve please visit our access page.

Our assisted listening system will still be available and all equipment will be thoroughly sanitised prior to your visit. We recommend that all customers who wish to use our assisted listening system request this facility with our Box Office team prior to their visit, by email at access@curvetheatre.co.uk or by telephone on 0116 242 3595. This is to ensure we have a headset ready for you at the Box Office on arrival, and that you are seated in a suitable position in the auditorium. If you would prefer to use your own personal headphones, please collect a neck loop receiver from the Box Office and check that your headphones have a mini jack connection.

If you have joined our Access Register and would like to book a complimentary Essential Carer ticket, you can only do this by contacting the Box Office directly at the moment. Our Box Office team can be contacted by telephone on 0116 242 3595, or by e-mail on access@curvetheatre.co.uk. The team will be happy to answer any questions you may have, and advise you on all accessible seating options that may be suitable for you. If you would like more information regarding Access at Curve please visit our access page.

Before selecting your seats you will need to login using the correct account attached to your Loyalty Pass or Friend, Champion, Patron or Made at Curve Circle support. If you are unsure about your username please contact the Box Office. All available discounts will be displayed on the individual show webpages. Once logged in, all eligible discounts will be automatically applied at Checkout.

Supporters Scheme and Loyalty Pass packs can take up to a month to arrive in the post. They are active immediately from the time of purchase and discounts can be applied online or through the Box Office without the need of your Supporters Scheme or Loyalty Pass card. If you would like to receive the Supporters Scheme or Loyalty Pass discount in the Green Room Café or Stage Door Bar before your card had arrived please contact the Box Office and a temporary replacement can be arranged.

Yes, you can send a Gift Loyalty Pass or Gift Individual Loyalty Pass through our Box Office or online, here. If you would like to gift access to the Supporters Scheme to somebody else, please contact our Fundraising Team on 0116 402 6345 or at give@curvetheatre.co.uk.

You do not need to purchase your tickets and join our Loyalty Pass/Supporters Scheme separately. If you add your chosen Loyalty Pass/Supporters Scheme option to your basket online, it will automatically recognise your eligible discounts and apply them to the same order.

Refund Protection with Secure My Booking

While completing your purchase you may choose to opt into the Secure My Booking ticket refund programme, enabling you to obtain a refund if you’re unable to make it to your event for the reasons set out in the terms.

From traffic delays, illness, adverse weather conditions, strikes, accidents and more, it’s easy for you to apply for a refund. For just a fraction of the cost of your tickets, you will be able to recoup 100% of the paid ticket price (including booking fees). Just add to the basket when you check out!

What’s covered?

Death, accident or illness to the ticket holder
Illness from COVID, government-mandated self-isolation or local lockdowns
Death of a ticket holder’s immediate family
Adverse weather
Travel delays
Burglary, flood or fire at the ticket holder’s home
Plus much more

Visit SecureMyBooking.com for the full terms and conditions.

Box Office Opening Times:

Get in touch with our Box Office by phoning us on 0116 242 3595 or emailing tickets@curvetheatre.co.uk

Your Visit FAQs

Your Account FAQs

Booking Tickets FAQs

Access FAQs

Loyalty Pass and Supporter Scheme FAQs

Refund Protection with Secure My Booking